SoFlow Rubio’s Corals ships all orders by FedEx, UPS, Southwest Cargo or Delta Cargo. Every order is packed in an insulated cooler with cardboard outer box. We also use a 4 mil liner to prevent any possible leak(s). We will also use either a heat pack(s) or ice pack(s) depending on route’s weather. Every box packed for your order is billed a box fee of $15 per box which includes all packing material to safely pack your corals. This fee is billed once your order is packed. Customers will be emailed invoice via paypal.

FedEx service is Priority Overnight delivered by 10:30 A.M. Some rural areas will may receive by noon to 2 P.M. delivery time. Due to covid, FedEx does not guarantee delivery by 10:30 am.

SouthWest Cargo or Delta Cargo is preferred for all orders. Please make the effort to go to air cargo if it is within reasonable distance. Southwest cargo is shipped Collect on Delivery. Delta cargo is billed by SoFlow Rubio’s Corals.

In the unlikely event of a Dead on Arrival, you must send a very clear digital photo of the coral within 2 hours of delivery. Once we receive the digital photo, we will issue a store coupon code. The store coupon code does not include the cost of shipping. We do not offer refunds; we only give credit toward future orders.

SoFlow Rubio’s Corals cannot be held responsible for any delays caused by shipping company either mechanical, weather delays, or service failure that may cause your shipment to arrive late.

We can hold corals for up to one week once payment has been received, unless other arrangements are agreed upon. Beyond that, we are not responsible for the coral, and cannot guarantee replacement of the same coral purchased.

We are not responsible for incorrect addresses provided by the buyer

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